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Students as Customers: Enhancing Service and Program Satisfaction

From the 2020 Clinical Laboratory Educators Conference (February 29, 2020)
Presented by Maribeth Flaws, PhD, MLS(ASCP)CMSM, SI
In this age of Twitter trolls and Yelp complainers, people have become conditioned to complain. This session will discuss successful strategies that can be used to manage student discontent and increase program satisfaction. The processes can be used to document program improvements for the NAACLS self study.


At the conclusion of this presentation, participants will be able to:
1. Identify admissions management solutions available to Medical Laboratory Science academic programs
2. Summarize potential benefits of using national admissions management solutions.
3. Compare admissions management solutions in terms of enrollment management and data analysis


This recorded presentation is P.A.C.E. ® accredited. The instruction level for this activity is Advanced. One (1) P.A.C.E. ® contact hour and one and one (1) Florida credit hour in the area General will be awarded to participants. ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification and all states, including Florida and California, as an approved provider of continuing education for recertification and licensure. ASCLS is an approved provider with CE Broker for Florida licenses.


This advanced-level program is appropriate for laboratory professionals working in clinical, public health and academic settings.