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Measuring Quality Using the Patient Safety Perspective

From the 2021 Emerging Laboratory Managers Collaborative Conference (Recorded January 16, 2021)
Presented by Catherine Otto, PhD, MBA, MLS(ASCP)CM, SHCM, DLMCM
Ensuring the quality of laboratory testing services is a supervisory and managerial responsibility. This session will provide tools and methods to measure the quality of laboratory testing services using the patient safety framework of safe, effective, efficient, timely, patient-centered and equitable.


At the conclusion of this presentation, participants will be able to
  1. Define patient safety with respect to laboratory testing services.
  2. List one specific method to improve laboratory patient safety.
  3. Discuss one method to measure laboratory patient safety.

This recorded presentation is P.A.C.E. ® accredited. The instruction level for this activity is Intermediate. One (1) P.A.C.E. ® contact hour and one (1) Florida credit hour in the area General/Admin will be awarded to participants. ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification and all states, including Florida and California, as an approved provider of continuing education for recertification and licensure. ASCLS is an approved provider with CE Broker for Florida licensees.


This intermediate-level program is appropriate for laboratory professionals working in clinical, public health and academic settings.