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Prevent, Prepare and Protect: Strategies for Handling Conflict Inside the Laboratory

Presented by Sean G. Kaufman, MPH, CHES, IFBA CP (BRM) on November 18, 2021

Carl Jung believed conflict between individuals was not random and could actually be predicted. When you place multiple humans with different personalities in laboratory spaces and add risk, stress, and responsibility with short deadlines and a sense of feeling undervalued – conflict between and within a laboratory staff is highly likely. This presentation will discuss strategies which will prevent conflict, prepare for managing conflict, and protect the safety culture from conflict within the laboratory.

Learning Objectives
At the end of this session, the attendee will be able to:
  1. Discuss the impacts of conflict between staff in the laboratory on science and safety
  2. Discuss strategies which can be used to avoid conflict between staff working in the laboratory.
  3. List steps for responding to conflict between staff working in the laboratory.

ASCLS is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program. One (1) P.A.C.E. ® contact hour and one (1) Florida credit hour in the area of General will be awarded to participants. ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification and all states, including Florida and California, as an approved provider of continuing education for recertification and licensure. ASCLS is an approved provider with CE Broker for Florida licensees.

This basic-level program is appropriate for laboratory professionals working in clinical, public health and academic settings.