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Using Total Quality Management Principles to Promote Engagement and Retention in the Medical Laboratory

This free session recording is sponsored by MediaLab.

From the 2022 Joint Annual Meeting (recorded 6/28/2022)
Presented by Ally Storla, MS, MLS(ASCP)CM, CSSBB(ASQ)

Is your laboratory utilizing the principles of Total Quality Management (TQM)? TQM is a different approach to management which seeks to bring about a change of culture. This culture change is built on the involvement of employees at all levels and utilization of teamwork to reach goals throughout an organization. Employee involvement, engagement, and empowerment are the cornerstones of an effective TQM system.

At the conclusion of this presentation, participants will be able to:

  • Utilize the principles of total quality management in their institutions.
  • Develop an effective total quality management system within their institutions.
  • Formulate strategic planning to reach quality goals within their institutions.

ASCLS is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program. One (1) P.A.C.E. ® contact hour and one (1) Florida credit hour in the area of ADM, QA (Administration/Quality Assurance) will be awarded to participants. ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification and all states, including Florida and California, as an approved provider of continuing education for recertification and licensure. ASCLS is an approved provider with CE Broker for Florida licensees.

This Basic-level program is appropriate for laboratory professionals working in clinical, public health and academic settings.