From the 2022 Joint Annual Meeting (recorded 6/28/2022)
Presented by Cherie Petersen

Conflict occurs when there’s a confluence of high stress and high emotion. Given the critical nature of work performed by laboratorians, along with their commitment to patient care, often the discomfort of conflict occurs. Having the proper communications strategies can make all the difference.

LEARNING OBJECTIVES
At the conclusion of this presentation, participants will be able to:

• Utilize a simple strategy for managing the potential for conflict
• Apply the concepts of accepting personal responsibility, showing vulnerability, and acting with humility when managing conflict
• Identify points of common agreement while creating a “safe” environment for addressing potential conflict

CE ACCREDITATION
ASCLS is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program. One (1) P.A.C.E. ® contact hour and one (1) Florida credit hour in the area of GEN (General) will be awarded to participants. ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification and all states, including Florida and California, as an approved provider of continuing education for recertification and licensure. ASCLS is an approved provider with CE Broker for Florida licensees.

LEVEL OF INSTRUCTION
This Basic-level program is appropriate for laboratory professionals working in clinical, public health and academic settings.