From the 2023 Emerging Laboratory Managers Collaborative Conference (Recorded 1/21/2023)
Presented by Ally Storla, MSQA, CSSBB(ASQ), MLS(ASCP)CM
Is your laboratory utilizing the principles of Total Quality Management (TQM)? TQM is a different approach to management which seeks to bring about a change of culture. This culture change is built on the involvement of employees at all levels and utilization of teamwork to reach goals throughout an organization. Employee involvement, engagement, and empowerment are the cornerstones of an effective Total Quality Management system.

LEARNING OBJECTIVES
At the conclusion of this presentation, participants will be able to

• Utilize the principles of total quality management in their institutions.
• Develop an effective total quality management system in their institutions.
• Formulate strategic planning to reach quality goals within their institutions.

CE ACCREDITATION
This recorded presentation is P.A.C.E. ® accredited. One (1) P.A.C.E. ® contact hour and one (1) Florida credit hour in the area ADM will be awarded to participants. ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification and all states, including Florida and California, as an approved provider of continuing education for recertification and licensure. ASCLS is an approved provider with CE Broker for Florida licensees.

LEVEL OF INSTRUCTION
This Basic-level program is appropriate for laboratory professionals working in clinical, public health and academic settings.