Presented by Missy Sparks, PhD
Hurtful workplace behaviors depress performance, increase burnout and turnover, and jeopardize patient relations. There is a critical gap in our education systems that, if addressed, could positively affect students career outcomes and increase respect in the workplace. What is the gap? Lack of training on positive workplace behaviors. To help prepare students for the workplace of the future, educators must include education on positive workplace behaviors and laboratory professionals must model these positive behaviors.
Learning Objectives
At the end of this session, the attendee will be able to:
- Recognize the hidden cost of workplace incivility on workers, patients/customers, and businesses.
- Apply The Broken Windows Theory to make the case to elevate the conversation about rude, discourteous and offensive conduct with students.
- Discuss how businesses are approaching closing the gap.
- Describe tangible strategies educators can implement to increase positive workplace behaviors.
CE ACCREDITATION
ASCLS is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program. One (1) P.A.C.E. ® contact hour and one (1) Florida credit hour in the area of General will be awarded to participants. ASCLS P.A.C.E.® is accepted by the ASCP/ASCLS/AGT Board of Certification and all states, including Florida and California, as an approved provider of continuing education for recertification and licensure. ASCLS is an approved provider with CE Broker for Florida licensees.
LEVEL OF INSTRUCTION
This basic-level program is appropriate for laboratory professionals working in clinical, public health and academic settings.